1. Our Commitment to Your Privacy
Welcome to Antwerpencar. We are committed to protecting the privacy and security of our clients’ personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website (antwerpencar.com), including any subdomains, or use our car rental services.
This policy is in accordance with Moroccan Law No. 09-08 regarding the protection of individuals with regard to the processing of personal data. By using our services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
To provide you with our trusted car rental services, we need to collect certain personal information. This data is collected when you make a reservation, contact us, or pick up your vehicle.
Personal Identification Data: Your full name, nationality, date and place of birth, and a copy of your valid passport or Moroccan national identity card (CIN).
Contact Information: Your primary residence address, email address, and a valid telephone number.
Driver and License Information: Details from your valid driver’s license, including the license number, country of issue, and expiry date, for all designated drivers.
Payment Information: Credit card details (card number, expiry date, and CVV) are required for booking confirmation and the security deposit. All payment transactions are processed securely.
Rental Details: Information related to your booking, such as the reservation number, rental dates and times, pick-up and drop-off locations (e.g., Agadir, Marrakech, Casablanca, Rabat), and vehicle choice.
Digital Information: When you visit our website, we may automatically collect your IP address, browser type, and information about your interaction with our site for analytical and security purposes.
3. How We Use Your Information
The personal data we collect is essential for our operations and is used for the following purposes:
To Fulfill Our Contract with You: To process your booking, prepare the rental agreement, manage your rental from start to finish, and deliver the vehicle.
For Secure Payments and Billing: To process the rental payment and any additional charges (e.g., for fuel, tolls, traffic fines, or damages).
To Communicate Effectively: To send you booking confirmations, rental reminders, and important updates about your rental. We also use your contact details to provide our 24/7 personalized online support in case of an inquiry or incident.
To Comply with Legal Obligations: To meet our legal and regulatory requirements, including cooperating with law enforcement and government authorities upon a legal request.
For Customer Service and Improvement: To respond to your questions, manage any claims, and analyze feedback to enhance our services.
4. Data Sharing and Disclosure
Antwerpencar respects your privacy. We do not sell or rent your personal data to third parties. We may only share your information in the following limited circumstances:
Within Our Company: With authorized employees who require the information to perform their duties (e.g., customer service, operations).
With Payment Processors: With our secure third-party payment gateway providers to process your transactions.
With Insurance Companies: In the unfortunate event of an accident or damage to the vehicle, information will be shared as required to process the insurance claim.
With Government and Legal Authorities: If required by Moroccan law, a court order, or to handle traffic violations incurred during your rental period.
5. Data Security
We have implemented appropriate technical and organizational security measures designed to protect your personal data from accidental loss, and unauthorized access, use, alteration, or disclosure. Our website uses SSL encryption to protect sensitive data transmitted online.
6. Data Retention
We will only retain your personal information for as long as it is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. In general, rental agreement data will be archived according to the time limits prescribed by Moroccan commercial and tax law.
7. Your Rights Under Moroccan Law
In accordance with Moroccan Law No. 09-08, you have the right to:
Right of Access: You can request a copy of the personal information we hold about you.
Right to Rectification: You can request that we correct any inaccurate or incomplete information.
Right to Object: You can object to the processing of your personal data for legitimate reasons.
To exercise any of these rights, please send a written request to us using the contact details provided below. We will respond to your request in a timely manner.
8. Cookies
Our website may use “cookies” to enhance the user experience and analyze site traffic. Cookies are small files placed on your device. You have the option to accept or refuse these cookies and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our service.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Effective Date” at the top. We encourage you to review this policy periodically for any changes.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data protection practices, please do not hesitate to contact us:
Antwerpencar
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